Privacy Policy Questions Answered
Your gameplay history and login records are deleted after 12 months of inactivity. However, we keep deposit and withdrawal records for 5 years to meet financial compliance rules where local law requires it. Your personal name and contact details remain archived for 3 years to handle disputes or chargebacks.
Yes. Log into Settings > Privacy to see your stored information instantly. For a full data export (all personal data, payment history, and gameplay logs), contact live chat or email our privacy team. We respond within 7 business days with a downloadable file of everything on record.
We never store the full details of your payment method. When you make a deposit via DANA, OVO, GoPay or QRIS, only a secure token is kept in your account wallet. The actual payment credentials are held by your bank or payment provider, not by us.
No. We do not sell or rent your personal information to advertisers, brokers or third parties. We share data only with banking partners and payment processors required to process your deposits and withdrawals, and only where local law permits.
Gameplay logs are retained for 3 years to help resolve disputes, detect fraud, and comply with local regulations. After 12 months of account inactivity, older gameplay data is archived separately. You can request deletion of specific sessions by contacting our privacy team.
Contact our support team immediately via live chat (24/7) or email. We will verify your account, check for unauthorized access, and reset your password if needed. We also monitor for suspicious activity automatically and alert you if a new device logs in.
Where local law permits, you can request deletion of non-essential data (like your phone number or address). However, your name, email and account ID must remain on file for account ownership verification and regulatory compliance. Contact our privacy team to discuss which fields can be removed.
